ما الذي يمكن أن نقدمه لك في مركز الوفاء للتنمية البشرية من التنمية البشرية؟
حاجتك للتنمية البشرية؟
ما الذي يمكن أن نقدمه لك في مركز الوفاء للتنمية البشرية من التنمية البشرية؟
معنا ستحصل على الذي تبحث عنه في حياتك من خلال التنمية البشرية
- تطوير ذاتك، وتنمية نفسك.
اقترب، شارك، تعلم، اغتنم الفرصة، احصل على ما لم تحصل عليه في عقود، ضع يدك على ما لم تقرأه في حياتك، تجارب الآخرين في متناول يدك، اسمع، ناقش، اسأل، استفد، احصل على نوعية خاصة من الكتب، استعر كتباً ومواد سمعية.
ـ تعرف على نفسك واكتشف قدراتك الهائلة، اعرف ما تحتاجه لتطويرها.
ـ تدبر الزمن، خطط ليومك، ولأسبوعك، وللشهر، خطط للمستقبل، خطط لعشر سنوات قادمة، وللعمر كله، لبقية عمرك، ولما بعد رحيلك عن الحياة الدنيا، كيف تنظر للمستقبل، وتتخلص من المعوقات، وتبدأ حياة جديدة.
ـ ستتعرف كيف تصنع وتضع أهدافك في الحياة وتصيغها، وكيف تطبقها، وتصل إلى نتيجة، وتحقق أهدافك قصيرة المدى، والبعيدة.
ـ تصبح تكتشف الفرص وتغتنمها، وتتتخلص من عاداتك القديمة التي تقيدك، وتستبدلها بالجديد النافع.
ـ تتعلم كيف تتعرف على المشاكل التي تواجهك في حياتك، تتعرف على أنواعها problem finding problem solving، وتتعلم طرق حلها. وتصبح مرنا تنحني أمام المصائب والمشاكل ولا تتركها تكسرك وتحطمك، وتواجهها بثبات، وحزم وصبر وإيمان وستمر. تتعلم كيف تتغلب على الصعاب، بالالتجاء إلى الله، والصبر، بالحصول على مساعدة الآخرين لك..
ـ ستسفد بالاقتراب منا بقراءة ما لم تقرأه من قبل في المناهج الدراسية، ولم تزودك به المدرسة والثانوية والجامعة.
ـ وستسعى إلى تطوير علاقاتاتك بغيرك بنجاح.
ـ وتصبح تفهم سلوكك، والسلوك الإنساني، وتحلله.
ـ تتعلم الثقة في النفس، وتعرف نفسك.
ـ تتغلب على الخوف والخجل.
ـ تتعلم كيف تجعل الناس يتعاونون معك في مشروعك وفي حياتك؟
ـ تتعلم كيف تحاور، وكيف تتعامل مع الناس. تتعلم الشيء المفقود عند الكثير من الناس: حسن الإصغاء قبل الرد، فالله خلق لك أذنين ولسانا واحدا.
ـ ستعرف طرق التفكير، وتتتعلم أن تفكر بطريقة صحيحة، وتولد الأفكار، وتتعرف على اتجاهات التفكير، وإدارة التفكير.
ـ تتعرف على الإبداع، وطرقه ووسائله، وتتعلم كيف تصبح مبدعاً حقاً، وحاول أن تكون مبدعا في الأشياء الصغيرة. وتتعرف على كيف تفكر تفكيراً إبداعيا، الإبداع بالتفكير المقلوب، الإبداع بالدمج للفظين، الإبداع بالحوار، الإبداع بالأحلام …)
ـ تعرف على كيف انجاز أعمالك.
ـ تتعرف على كيفية اتخاذ القرارات المناسبة.
ـ وتصبح تحرص على مصلحتك وما ينفعك، وينفع أمتك ومجتمعك، وتختصر السنوات إلى شهور والشهور إلى أيام.
ـ استغل الفرصة وأفد نفسك وأسرتك وغيرك، وفر الجهد والوقت والمال.
ـ تعرف على سمات القيادة الناجحة، وتعلم مهارتها والطريق إليها.
ـ تعلم حسن الاتصال، والمحاورة بين الناس، وحسن الإصغاء، الطرق الفعالة في نجاح الاتصال.
ـ تعرف على الفرص وأنواعها، وابحث عنها، كيفية الحصول عليها، واغتنامها..
ـ في تقييم المشاريع: قيم مشروعك. وتعرف على كم قطعت منه؟ وكم بقي لك بالطرق العلمية. قيم أهدافك وسيرك نحوها.ـ تعرف على إنتاجيتك.
ـ تعرف على قدراتك وميزاتك الشخصية من خلال الخط Graphology
نقدم لك حلولا واستشارات في:
المشكلات الاجتماعية، المشكلات النفسية والوجدانية، المشكلات الأسرية، المشكلات الصحية، مشكلات المهنة والعمل، المشكلات الدراسية، المشكلات الدينية والأخلاقية إن وجدت.
مركز الوفاء للتنمية البشرية والتدريب والاستشارات
يقدم لك ذلك في شكل دورات واستشارات في التنمية البشرية وتطوير الذات والمؤسسة
مركز الوفاء للتنمية البشرية والتدريب والاستشارات يفتح بابه لك ويقدم لك أحدث معلومات وخدمات التنمية البشرية
الهاتف
0798717476
E- mail: wafacenter.info@gmail.com
أملين لك مستقبلاً مليئا بالتميز والنجاح
رئيس المركز
الدكتور هلال خزاري
تعليق واحد »
أضف تعليق
مركز الوفاء للتنمية البشرية والتدريب والاستشارات
ـ هل تطمح إلى التغيير الايجابي؟
ـ هل تطمح للووصول إلى النجاح والتميز؟
ـ هل ترغب في تطوير ذاتك، مؤسستك، أفراد أسرتك؟ هل تريد أن تستفيد من علوم التنمية الحديثة؛ أحدث المعلومات وأدق الأفكار في هذا لمجال.
ـ هل تريد أن تكتسب مهارات واستراتيجيات التفوق الدراسي، أو تكسبها أبناءك؟
ـ هل تريد حيازة تقنيات القراءة السريعة والتصويرية؟
ـ المشاركة في دروس ودورات صناعة القادة واتخاذ القرارات الصحيحة في حياتك أو في مؤسستك. وغير ذلك مما نقدمه من خدمات التنمية البشرية.
مركز الوفاء للتنمية البشرية والتدريب والاستشارات يوفر لك تلك الفرص ويقدم:
دورات التنمية البشرية، الاستشارات الإدارية، الاجتماعية، الأسرية، استشارات للأزواج والزوجات، التأهيل الأسري للمقبلين والمقبلات على الزواج، مهارات واستراتيجيات القراءة السريعة والتصويرية، مهارات الحفظ التصويري للمادة العلمية للطلبة: طلبة الطب، صيدلة، حقوق وغيرهم . مهارات واستراتيجيات التفوق الدراسي، التعرف على القدرات والإمكانات الذاتية، ورشات تنمية العقل وتطوير الذاكرة وزيادة التركيز، استشارات فيما يخص مشكلات الدراسة والتحصيل العلمي للطلبة والطالبات، خدمة الاستشارات النفسية، علاج بديل. بيع كتب التنمية البشرية، والإصدارات الصوتية السمعية والمرئية في التنمية البشرية.
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العنوان: فيلا رقم 3، حي بالحاج، قسنطينة
المقر الرئيسي: الطريق الوطني رقم 28 بلعائبة، المسيلة ـ الجزائر
الهاتف:0798717476 ـ 0773452154
E-mail: wafacenter.info @gmail.comالبريد الالكتروني:
مؤسس ورئيس المركز: الدكتور هلال خزاري تدريب، تطوير، دورات تنمية بشرية، استشارات
Ph.D – M.A
السيد معتز بركات
مدير عام افرع الخدمات الخاصة
Quality Care Centers Mgr
مدير عام تدريب الكوادر لخدمة العملاء
CV
Personal Referance
Motazz M Barakat : Name
04/15/62 : date Birth
Nat : Jordanian
Status : Married
1Mobile : 002010259063
Add : Ard algolf Cairo Egypt
Inter national DL
: kingmangangman@yahoo.com
——————————————————————————————————-
EDUCATION
Edwards Elementary School
Chicago Ill 1978
Curie high school
Chicago ill 1981.
Attended Ceta Programme : 1982
for higher study equivalence education exam past with 84.3 mark Chicago ill 1982 .
Chicago Ill
Awarded a degree from:
American diesel institute
Mechanical performance education 1983
Add:.3400.N.Pulaski Chicago Ill
Diploma from devry institute of technology
Specialized in hi engine performance tech 1986
3300 .N. Campbell ave Chicago ill
دبلوم دراسات فن الإيتيكيت ( جون روبرت باورز أمريكا) 1982
Modeling And Adequate Education 1982
From John Robert Powers school
8th and Monroe st palmer house building Chicago ill
Management education :Under Study
Mit Institute of Technology Management Institute 1997 usa
دراسة الادراة من معهد ماساسوسيتش التكنولوجي (لفنون الإدارة) امريكا1997
Career –Related Experiences:
1-Aself training project 2009(Egypt)
Field :Foreign Staff Training(Administrative Management Courses)
Customer Service AdminstrativeTraining
2-El-Nour Vegetables and fruit supplies
El- obour city Cairo Egypt.2007
Field :Service Advisor,
Departenments Rehabilitating and staff education reforming
3-Aljazierah Vehicles Agencies Ford
Riyadh KSA 1999-August 2003
Field: Service Advisor, Reception SV/Mgr, Customer Service Trainer,
Quality Care Centers MGR
4-Private Business Owner :
Barakat Auto Service, and other Amman Jordan l989- 1999 -
Sold for family reasons
5-Countries Delight Dairy Co
10 East Chicago Ave Illinois USA 1985-1987
Field: Team leader
Jrc Industries Chicago Illinois
Chicago Ill 1984-1985
Assistant District Manager
Team Expose To Customer Sales Training
Skills:
Ford General training 1999 to 2003 in hi advanced auto tech
Ford General customer management (service management training courses)
Countries Delight Field plant training and communication language courses
JRC Industries sales Training Programme and customer evaluation courses
JRC Industries Customer Service Development professional communication course(internally)
Train The The Trainers programme through ford coursing education
Languages: Good Command of Arabic English command Read Write Speak 90%
Bilingual
Computing Skills:
Ain shams university micro soft it information certificat
Familiarity with Windows packages including PPT MS Word, and Internet Explorer
Interests And Activities:
Listen To Classic Music
Car Racing
Bike Riding
Body Building
Swimming
Fishing, Boating
Planting Gardens
Volunteer Work:
Always filling up the shift gap for any management dept kneed or absent employee
HONORS AND AWARDS
Certificate of Appreciation was awarded upon my valuable contribution from JRC Industries 1985
Was awarded a citation for the best employee of the year syllable from ford dubai
Was awarded a lot of ford simples gifts and tags for the best productive customer service advisor in ford aljazierah service ksa
Was awarded a thanking letter from king Saud university vice president. Mr Ismael Rashad Trabzooni for the highest intelligent service communicator and customer service provider and intellectual advisor
Was awarded the top service advisor for ford training contribution in Marriott hotel 2001
Was awarded a recognition letter from the head office
(Aljazierah Vehicles Agencies) for the best service and team player and performer
Awarded a recognition from ford mother co to be ksa top service consultant
Descriptive
CV
1-Aself Training Project 2009(Egypt)Last training administrative course was held at alzamalik hotel for foreign attendances.
Was between the period of feb-8th-12th
Course limit was 5 days presentational lay out and educational course was provided by me( PPT).
(Advanced managerial skills).
Job title:
Trainer
Job description:-
1- Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.
2-Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate.
3-Produce organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
4-Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s)
5-Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
6-Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws.
7-Monitor and report on activities.
El-Nour Vegetables and fruit supplies ,el obour city Cairo Egypt.2007
Job Title:
Co President Advisor & staff trainer
Job Description: Responsibilities-
1. Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
2. Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales
3. Manage and develop staff
4. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
5. Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Aljazierah Vehicles Agencies Ford,
Riyadh KSA 1999-August 2003—
Job tittle:
Reception s/visor :
Job Descriptions: (Responsibilities)
Leading administrative tasks and the day to day management of the reception area.
Daily meetings for the job carry out (always remind the employees that customer is must be treated with total loyalty.
Go over the previous day mistakes and find solutions for delaying preventions
Revise the problems that accured and as a reminder fix it or do it right from the 1st time.
General Follow Up and motivattion
• Cover reception on a rotational basis during opening hours and monitor the written forms received by the receptionists (Daily Preparations)
• Assist in any administrative task as required
• Undertake typing duties as requested(Clear definition writing)
• Get involved in the training of staff and new registrars trainees
1. Day to day reception supervision
• Manage the reception area on a day to day basis, supervising the reception staff
• Answer the telephone promptly and politely, telephoning clients when requested.
• Deal with clients at the front desk in a polite and courteous manner.
• Make appointments accurately for clients, using both manual and computerised systems.(Calling clients supervising)
• Take messages for visits and advice(Feed Back)
• Undertake description duties as requested
• Manage the system of results arriving in both paper and computerised format
• Manage contacts (follow up) with in the hours of service
2. Other Reception Area Duties
• To ensure that the waiting room is tidy and that well stocked and organized before receiving customers
• Ensure that posters being displayed are appropriate and to remove any that are not.
• Insure on time delivery for the customer satisfactory
Related Position: Aljazierah Vehicles Agencies Ford
Quality Care Centers Manager Staff Trainer
مدير مراكز الجودة وتدريب الموظفين
Duties : الواجبات
Control attendances, keep up will employees manners measurements(Direct contact with time and work load efficiency and employees productivity)
Customer Valuing Planning Before Dealing
وضع خطة لتقييم العميل قبل التعامل
Directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
Monitors operations to ensure that services rendered conform to company policy and standards.
مراقبة العمليات لضمان أن الخدمات المقدمة مطابقة للسياسة الشركة والمعايير
Resolves customer complaints.
حل شكاوي العملاء
Monitor the calling centre and all duties and reports.
Reviews operational expenses and collection reports for accuracy ,and contents
Authorizes acquisition of tools, equipment, and parts.
Involve in Hiring, discharging.
المشاركة في التوظيف والتسريح.
(Training Workers),and all new employees referred from mother co)by order and assist in ford training programme
(تدريب العاملين) ، وجميع الموظفين الجدد القادمين عن طريق الشركة الأم)والمساعدة في برنامج تدريب فورد
May also contact advertising media to publicize
Keep daily work in function be will presented with the receptionists and in coordination with the rest of the team(Team Player and Motivator)
Was nominated for the fleet management position from the head office (Ford)
My Main Goal is to have 0 customer complaint and to over come the team problems in order to accomplish the real strategy goal set
(TO BE AWINNER YOU MUST KNOW HOW TO DEAL).
Please notify me for any further assistance concerning your next move
Best Regards
Motazz Barakat
السيد معتز بركات
مدير عام افرع الخدمات الخاصة
Quality Care Centers Mgr
مدير عام تدريب الكوادر لخدمة العملاء
CV
Personal Referance
Motazz M Barakat : Name
04/15/62 : date Birth
Nat : Jordanian
Status : Married
1Mobile : 002010259063
Add : Ard algolf Cairo Egypt
Inter national DL
: kingmangangman@yahoo.com
——————————————————————————————————-
EDUCATION
Edwards Elementary School
Chicago Ill 1978
Curie high school
Chicago ill 1981.
Attended Ceta Programme : 1982
for higher study equivalence education exam past with 84.3 mark Chicago ill 1982 .
Chicago Ill
Awarded a degree from:
American diesel institute
Mechanical performance education 1983
Add:.3400.N.Pulaski Chicago Ill
Diploma from devry institute of technology
Specialized in hi engine performance tech 1986
3300 .N. Campbell ave Chicago ill
دبلوم دراسات فن الإيتيكيت ( جون روبرت باورز أمريكا) 1982
Modeling And Adequate Education 1982
From John Robert Powers school
8th and Monroe st palmer house building Chicago ill
Management education :Under Study
Mit Institute of Technology Management Institute 1997 usa
دراسة الادراة من معهد ماساسوسيتش التكنولوجي (لفنون الإدارة) امريكا1997
Career –Related Experiences:
1-Aself training project 2009(Egypt)
Field :Foreign Staff Training(Administrative Management Courses)
Customer Service AdminstrativeTraining
2-El-Nour Vegetables and fruit supplies
El- obour city Cairo Egypt.2007
Field :Service Advisor,
Departenments Rehabilitating and staff education reforming
3-Aljazierah Vehicles Agencies Ford
Riyadh KSA 1999-August 2003
Field: Service Advisor, Reception SV/Mgr, Customer Service Trainer,
Quality Care Centers MGR
4-Private Business Owner :
Barakat Auto Service, and other Amman Jordan l989- 1999 -
Sold for family reasons
5-Countries Delight Dairy Co
10 East Chicago Ave Illinois USA 1985-1987
Field: Team leader
Jrc Industries Chicago Illinois
Chicago Ill 1984-1985
Assistant District Manager
Team Expose To Customer Sales Training
Skills:
Ford General training 1999 to 2003 in hi advanced auto tech
Ford General customer management (service management training courses)
Countries Delight Field plant training and communication language courses
JRC Industries sales Training Programme and customer evaluation courses
JRC Industries Customer Service Development professional communication course(internally)
Train The The Trainers programme through ford coursing education
Languages: Good Command of Arabic English command Read Write Speak 90%
Bilingual
Computing Skills:
Ain shams university micro soft it information certificat
Familiarity with Windows packages including PPT MS Word, and Internet Explorer
Interests And Activities:
Listen To Classic Music
Car Racing
Bike Riding
Body Building
Swimming
Fishing, Boating
Planting Gardens
Volunteer Work:
Always filling up the shift gap for any management dept kneed or absent employee
HONORS AND AWARDS
Certificate of Appreciation was awarded upon my valuable contribution from JRC Industries 1985
Was awarded a citation for the best employee of the year syllable from ford dubai
Was awarded a lot of ford simples gifts and tags for the best productive customer service advisor in ford aljazierah service ksa
Was awarded a thanking letter from king Saud university vice president. Mr Ismael Rashad Trabzooni for the highest intelligent service communicator and customer service provider and intellectual advisor
Was awarded the top service advisor for ford training contribution in Marriott hotel 2001
Was awarded a recognition letter from the head office
(Aljazierah Vehicles Agencies) for the best service and team player and performer
Awarded a recognition from ford mother co to be ksa top service consultant
Descriptive
CV
1-Aself Training Project 2009(Egypt)Last training administrative course was held at alzamalik hotel for foreign attendances.
Was between the period of feb-8th-12th
Course limit was 5 days presentational lay out and educational course was provided by me( PPT).
(Advanced managerial skills).
Job title:
Trainer
Job description:-
1- Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.
2-Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate.
3-Produce organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
4-Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s)
5-Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
6-Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws.
7-Monitor and report on activities.
El-Nour Vegetables and fruit supplies ,el obour city Cairo Egypt.2007
Job Title:
Co President Advisor & staff trainer
Job Description: Responsibilities-
1. Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
2. Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales
3. Manage and develop staff
4. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
5. Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Aljazierah Vehicles Agencies Ford,
Riyadh KSA 1999-August 2003—
Job tittle:
Reception s/visor :
Job Descriptions: (Responsibilities)
Leading administrative tasks and the day to day management of the reception area.
Daily meetings for the job carry out (always remind the employees that customer is must be treated with total loyalty.
Go over the previous day mistakes and find solutions for delaying preventions
Revise the problems that accured and as a reminder fix it or do it right from the 1st time.
General Follow Up and motivattion
• Cover reception on a rotational basis during opening hours and monitor the written forms received by the receptionists (Daily Preparations)
• Assist in any administrative task as required
• Undertake typing duties as requested(Clear definition writing)
• Get involved in the training of staff and new registrars trainees
1. Day to day reception supervision
• Manage the reception area on a day to day basis, supervising the reception staff
• Answer the telephone promptly and politely, telephoning clients when requested.
• Deal with clients at the front desk in a polite and courteous manner.
• Make appointments accurately for clients, using both manual and computerised systems.(Calling clients supervising)
• Take messages for visits and advice(Feed Back)
• Undertake description duties as requested
• Manage the system of results arriving in both paper and computerised format
• Manage contacts (follow up) with in the hours of service
2. Other Reception Area Duties
• To ensure that the waiting room is tidy and that well stocked and organized before receiving customers
• Ensure that posters being displayed are appropriate and to remove any that are not.
• Insure on time delivery for the customer satisfactory
Related Position: Aljazierah Vehicles Agencies Ford
Quality Care Centers Manager Staff Trainer
مدير مراكز الجودة وتدريب الموظفين
Duties : الواجبات
Control attendances, keep up will employees manners measurements(Direct contact with time and work load efficiency and employees productivity)
Customer Valuing Planning Before Dealing
وضع خطة لتقييم العميل قبل التعامل
Directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
Monitors operations to ensure that services rendered conform to company policy and standards.
مراقبة العمليات لضمان أن الخدمات المقدمة مطابقة للسياسة الشركة والمعايير
Resolves customer complaints.
حل شكاوي العملاء
Monitor the calling centre and all duties and reports.
Reviews operational expenses and collection reports for accuracy ,and contents
Authorizes acquisition of tools, equipment, and parts.
Involve in Hiring, discharging.
المشاركة في التوظيف والتسريح.
(Training Workers),and all new employees referred from mother co)by order and assist in ford training programme
(تدريب العاملين) ، وجميع الموظفين الجدد القادمين عن طريق الشركة الأم)والمساعدة في برنامج تدريب فورد
May also contact advertising media to publicize
Keep daily work in function be will presented with the receptionists and in coordination with the rest of the team(Team Player and Motivator)
Was nominated for the fleet management position from the head office (Ford)
My Main Goal is to have 0 customer complaint and to over come the team problems in order to accomplish the real strategy goal set
(TO BE AWINNER YOU MUST KNOW HOW TO DEAL).
Please notify me for any further assistance concerning your next move
Best Regards
Motazz Barakat
السيد معتز بركات
مدير عام افرع الخدمات الخاصة
Quality Care Centers Mgr
مدير عام تدريب الكوادر لخدمة العملاء
CV
Personal Referance
Motazz M Barakat : Name
04/15/62 : date Birth
Nat : Jordanian
Status : Married
1Mobile : 002010259063
Add : Ard algolf Cairo Egypt
Inter national DL
: kingmangangman@yahoo.com
——————————————————————————————————-
EDUCATION
Edwards Elementary School
Chicago Ill 1978
Curie high school
Chicago ill 1981.
Attended Ceta Programme : 1982
for higher study equivalence education exam past with 84.3 mark Chicago ill 1982 .
Chicago Ill
Awarded a degree from:
American diesel institute
Mechanical performance education 1983
Add:.3400.N.Pulaski Chicago Ill
Diploma from devry institute of technology
Specialized in hi engine performance tech 1986
3300 .N. Campbell ave Chicago ill
دبلوم دراسات فن الإيتيكيت ( جون روبرت باورز أمريكا) 1982
Modeling And Adequate Education 1982
From John Robert Powers school
8th and Monroe st palmer house building Chicago ill
Management education :Under Study
Mit Institute of Technology Management Institute 1997 usa
دراسة الادراة من معهد ماساسوسيتش التكنولوجي (لفنون الإدارة) امريكا1997
Career –Related Experiences:
1-Aself training project 2009(Egypt)
Field :Foreign Staff Training(Administrative Management Courses)
Customer Service AdminstrativeTraining
2-El-Nour Vegetables and fruit supplies
El- obour city Cairo Egypt.2007
Field :Service Advisor,
Departenments Rehabilitating and staff education reforming
3-Aljazierah Vehicles Agencies Ford
Riyadh KSA 1999-August 2003
Field: Service Advisor, Reception SV/Mgr, Customer Service Trainer,
Quality Care Centers MGR
4-Private Business Owner :
Barakat Auto Service, and other Amman Jordan l989- 1999 -
Sold for family reasons
5-Countries Delight Dairy Co
10 East Chicago Ave Illinois USA 1985-1987
Field: Team leader
Jrc Industries Chicago Illinois
Chicago Ill 1984-1985
Assistant District Manager
Team Expose To Customer Sales Training
Skills:
Ford General training 1999 to 2003 in hi advanced auto tech
Ford General customer management (service management training courses)
Countries Delight Field plant training and communication language courses
JRC Industries sales Training Programme and customer evaluation courses
JRC Industries Customer Service Development professional communication course(internally)
Train The The Trainers programme through ford coursing education
Languages: Good Command of Arabic English command Read Write Speak 90%
Bilingual
Computing Skills:
Ain shams university micro soft it information certificat
Familiarity with Windows packages including PPT MS Word, and Internet Explorer
Interests And Activities:
Listen To Classic Music
Car Racing
Bike Riding
Body Building
Swimming
Fishing, Boating
Planting Gardens
Volunteer Work:
Always filling up the shift gap for any management dept kneed or absent employee
HONORS AND AWARDS
Certificate of Appreciation was awarded upon my valuable contribution from JRC Industries 1985
Was awarded a citation for the best employee of the year syllable from ford dubai
Was awarded a lot of ford simples gifts and tags for the best productive customer service advisor in ford aljazierah service ksa
Was awarded a thanking letter from king Saud university vice president. Mr Ismael Rashad Trabzooni for the highest intelligent service communicator and customer service provider and intellectual advisor
Was awarded the top service advisor for ford training contribution in Marriott hotel 2001
Was awarded a recognition letter from the head office
(Aljazierah Vehicles Agencies) for the best service and team player and performer
Awarded a recognition from ford mother co to be ksa top service consultant
Descriptive
CV
1-Aself Training Project 2009(Egypt)Last training administrative course was held at alzamalik hotel for foreign attendances.
Was between the period of feb-8th-12th
Course limit was 5 days presentational lay out and educational course was provided by me( PPT).
(Advanced managerial skills).
Job title:
Trainer
Job description:-
1- Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.
2-Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate.
3-Produce organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
4-Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s)
5-Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
6-Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws.
7-Monitor and report on activities.
El-Nour Vegetables and fruit supplies ,el obour city Cairo Egypt.2007
Job Title:
Co President Advisor & staff trainer
Job Description: Responsibilities-
1. Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
2. Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales
3. Manage and develop staff
4. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
5. Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Aljazierah Vehicles Agencies Ford,
Riyadh KSA 1999-August 2003—
Job tittle:
Reception s/visor :
Job Descriptions: (Responsibilities)
Leading administrative tasks and the day to day management of the reception area.
Daily meetings for the job carry out (always remind the employees that customer is must be treated with total loyalty.
Go over the previous day mistakes and find solutions for delaying preventions
Revise the problems that accured and as a reminder fix it or do it right from the 1st time.
General Follow Up and motivattion
• Cover reception on a rotational basis during opening hours and monitor the written forms received by the receptionists (Daily Preparations)
• Assist in any administrative task as required
• Undertake typing duties as requested(Clear definition writing)
• Get involved in the training of staff and new registrars trainees
1. Day to day reception supervision
• Manage the reception area on a day to day basis, supervising the reception staff
• Answer the telephone promptly and politely, telephoning clients when requested.
• Deal with clients at the front desk in a polite and courteous manner.
• Make appointments accurately for clients, using both manual and computerised systems.(Calling clients supervising)
• Take messages for visits and advice(Feed Back)
• Undertake description duties as requested
• Manage the system of results arriving in both paper and computerised format
• Manage contacts (follow up) with in the hours of service
2. Other Reception Area Duties
• To ensure that the waiting room is tidy and that well stocked and organized before receiving customers
• Ensure that posters being displayed are appropriate and to remove any that are not.
• Insure on time delivery for the customer satisfactory
Related Position: Aljazierah Vehicles Agencies Ford
Quality Care Centers Manager Staff Trainer
مدير مراكز الجودة وتدريب الموظفين
Duties : الواجبات
Control attendances, keep up will employees manners measurements(Direct contact with time and work load efficiency and employees productivity)
Customer Valuing Planning Before Dealing
وضع خطة لتقييم العميل قبل التعامل
Directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
Monitors operations to ensure that services rendered conform to company policy and standards.
مراقبة العمليات لضمان أن الخدمات المقدمة مطابقة للسياسة الشركة والمعايير
Resolves customer complaints.
حل شكاوي العملاء
Monitor the calling centre and all duties and reports.
Reviews operational expenses and collection reports for accuracy ,and contents
Authorizes acquisition of tools, equipment, and parts.
Involve in Hiring, discharging.
المشاركة في التوظيف والتسريح.
(Training Workers),and all new employees referred from mother co)by order and assist in ford training programme
(تدريب العاملين) ، وجميع الموظفين الجدد القادمين عن طريق الشركة الأم)والمساعدة في برنامج تدريب فورد
May also contact advertising media to publicize
Keep daily work in function be will presented with the receptionists and in coordination with the rest of the team(Team Player and Motivator)
Was nominated for the fleet management position from the head office (Ford)
My Main Goal is to have 0 customer complaint and to over come the team problems in order to accomplish the real strategy goal set
(TO BE AWINNER YOU MUST KNOW HOW TO DEAL).
Please notify me for any further assistance concerning your next move
Best Regards
Motazz Barakat
السيد معتز بركات
مدير عام افرع الخدمات الخاصة
Quality Care Centers Mgr
مدير عام تدريب الكوادر لخدمة العملاء
CV
Personal Referance
Motazz M Barakat : Name
04/15/62 : date Birth
Nat : Jordanian
Status : Married
1Mobile : 002010259063
Add : Ard algolf Cairo Egypt
Inter national DL
: kingmangangman@yahoo.com
——————————————————————————————————-
EDUCATION
Edwards Elementary School
Chicago Ill 1978
Curie high school
Chicago ill 1981.
Attended Ceta Programme : 1982
for higher study equivalence education exam past with 84.3 mark Chicago ill 1982 .
Chicago Ill
Awarded a degree from:
American diesel institute
Mechanical performance education 1983
Add:.3400.N.Pulaski Chicago Ill
Diploma from devry institute of technology
Specialized in hi engine performance tech 1986
3300 .N. Campbell ave Chicago ill
دبلوم دراسات فن الإيتيكيت ( جون روبرت باورز أمريكا) 1982
Modeling And Adequate Education 1982
From John Robert Powers school
8th and Monroe st palmer house building Chicago ill
Management education :Under Study
Mit Institute of Technology Management Institute 1997 usa
دراسة الادراة من معهد ماساسوسيتش التكنولوجي (لفنون الإدارة) امريكا1997
Career –Related Experiences:
1-Aself training project 2009(Egypt)
Field :Foreign Staff Training(Administrative Management Courses)
Customer Service AdminstrativeTraining
2-El-Nour Vegetables and fruit supplies
El- obour city Cairo Egypt.2007
Field :Service Advisor,
Departenments Rehabilitating and staff education reforming
3-Aljazierah Vehicles Agencies Ford
Riyadh KSA 1999-August 2003
Field: Service Advisor, Reception SV/Mgr, Customer Service Trainer,
Quality Care Centers MGR
4-Private Business Owner :
Barakat Auto Service, and other Amman Jordan l989- 1999 -
Sold for family reasons
5-Countries Delight Dairy Co
10 East Chicago Ave Illinois USA 1985-1987
Field: Team leader
Jrc Industries Chicago Illinois
Chicago Ill 1984-1985
Assistant District Manager
Team Expose To Customer Sales Training
Skills:
Ford General training 1999 to 2003 in hi advanced auto tech
Ford General customer management (service management training courses)
Countries Delight Field plant training and communication language courses
JRC Industries sales Training Programme and customer evaluation courses
JRC Industries Customer Service Development professional communication course(internally)
Train The The Trainers programme through ford coursing education
Languages: Good Command of Arabic English command Read Write Speak 90%
Bilingual
Computing Skills:
Ain shams university micro soft it information certificat
Familiarity with Windows packages including PPT MS Word, and Internet Explorer
Interests And Activities:
Listen To Classic Music
Car Racing
Bike Riding
Body Building
Swimming
Fishing, Boating
Planting Gardens
Volunteer Work:
Always filling up the shift gap for any management dept kneed or absent employee
HONORS AND AWARDS
Certificate of Appreciation was awarded upon my valuable contribution from JRC Industries 1985
Was awarded a citation for the best employee of the year syllable from ford dubai
Was awarded a lot of ford simples gifts and tags for the best productive customer service advisor in ford aljazierah service ksa
Was awarded a thanking letter from king Saud university vice president. Mr Ismael Rashad Trabzooni for the highest intelligent service communicator and customer service provider and intellectual advisor
Was awarded the top service advisor for ford training contribution in Marriott hotel 2001
Was awarded a recognition letter from the head office
(Aljazierah Vehicles Agencies) for the best service and team player and performer
Awarded a recognition from ford mother co to be ksa top service consultant
Descriptive
CV
1-Aself Training Project 2009(Egypt)Last training administrative course was held at alzamalik hotel for foreign attendances.
Was between the period of feb-8th-12th
Course limit was 5 days presentational lay out and educational course was provided by me( PPT).
(Advanced managerial skills).
Job title:
Trainer
Job description:-
1- Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed.
2-Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate.
3-Produce organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
4-Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s)
5-Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
6-Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws.
7-Monitor and report on activities.
El-Nour Vegetables and fruit supplies ,el obour city Cairo Egypt.2007
Job Title:
Co President Advisor & staff trainer
Job Description: Responsibilities-
1. Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
2. Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales
3. Manage and develop staff
4. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
5. Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Aljazierah Vehicles Agencies Ford,
Riyadh KSA 1999-August 2003—
Job tittle:
Reception s/visor :
Job Descriptions: (Responsibilities)
Leading administrative tasks and the day to day management of the reception area.
Daily meetings for the job carry out (always remind the employees that customer is must be treated with total loyalty.
Go over the previous day mistakes and find solutions for delaying preventions
Revise the problems that accured and as a reminder fix it or do it right from the 1st time.
General Follow Up and motivattion
• Cover reception on a rotational basis during opening hours and monitor the written forms received by the receptionists (Daily Preparations)
• Assist in any administrative task as required
• Undertake typing duties as requested(Clear definition writing)
• Get involved in the training of staff and new registrars trainees
1. Day to day reception supervision
• Manage the reception area on a day to day basis, supervising the reception staff
• Answer the telephone promptly and politely, telephoning clients when requested.
• Deal with clients at the front desk in a polite and courteous manner.
• Make appointments accurately for clients, using both manual and computerised systems.(Calling clients supervising)
• Take messages for visits and advice(Feed Back)
• Undertake description duties as requested
• Manage the system of results arriving in both paper and computerised format
• Manage contacts (follow up) with in the hours of service
2. Other Reception Area Duties
• To ensure that the waiting room is tidy and that well stocked and organized before receiving customers
• Ensure that posters being displayed are appropriate and to remove any that are not.
• Insure on time delivery for the customer satisfactory
Related Position: Aljazierah Vehicles Agencies Ford
Quality Care Centers Manager Staff Trainer
مدير مراكز الجودة وتدريب الموظفين
Duties : الواجبات
Control attendances, keep up will employees manners measurements(Direct contact with time and work load efficiency and employees productivity)
Customer Valuing Planning Before Dealing
وضع خطة لتقييم العميل قبل التعامل
Directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
Monitors operations to ensure that services rendered conform to company policy and standards.
مراقبة العمليات لضمان أن الخدمات المقدمة مطابقة للسياسة الشركة والمعايير
Resolves customer complaints.
حل شكاوي العملاء
Monitor the calling centre and all duties and reports.
Reviews operational expenses and collection reports for accuracy ,and contents
Authorizes acquisition of tools, equipment, and parts.
Involve in Hiring, discharging.
المشاركة في التوظيف والتسريح.
(Training Workers),and all new employees referred from mother co)by order and assist in ford training programme
(تدريب العاملين) ، وجميع الموظفين الجدد القادمين عن طريق الشركة الأم)والمساعدة في برنامج تدريب فورد
May also contact advertising media to publicize
Keep daily work in function be will presented with the receptionists and in coordination with the rest of the team(Team Player and Motivator)
Was nominated for the fleet management position from the head office (Ford)
My Main Goal is to have 0 customer complaint and to over come the team problems in order to accomplish the real strategy goal set
(TO BE AWINNER YOU MUST KNOW HOW TO DEAL).
Please notify me for any further assistance concerning your next move
Best Regards
Motazz Barakat
Comment بواسطة Motazz M Barakat | مارس 18, 2009 |